A Catalog of Solutions

One objective this year is to improve the documentation of solutions. Many areas of expertise are separated, which is good for focus and research, but not-so-good when one person is gone and a problem comes into the office that can only be solved by that person.

Thus, we’d like to document solutions. For example, what’s the main steps if someone can’t get on the network. If it’s because of the new reserved IP address by Mac address scheme, that’s fine, but what’s a temporary work-around if the main solution is too complicated for everyone on the team to know or implement?

As for tool for this catalog, we could simply create another conference in First Class called “Solutions,” but First Class isn’t perfect in terms of readability (items, like emails, have to be opened to be browsed.” I also thought of a VBulletin or Simple Machines discussion board solution, but I don’t thing we’ll have enough users and contributors (only about 15) to make different topic areas worthwhile. If we split everything up from the start, I can imagine some areas getting very few reads.

So, I’m thinking of a WordPress blog, with the tech staff having posting and commenting accounts. Thus, we have an ongoing, easy to read set of posting with images and file attachments, but they can also be tagged into one or more “categories” of problem or issue types. The downside is that the staff needs to log into a web site to access and contribute information, but I think the advantages over First Class could be worth it.

Any other suggestions are welcome!

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