Data Phones for IT Staff

Now that I’ve had an iPhone for a couple of months, I’m using it more and more to stay in touch with the school’s needs on the weekends. I like to keep an eye on email, and know that the systems are running fine.

My core support staff have been doing the same– those who are in charge of infrastructure services. As one said this morning, “I’d rather be woken up at 3 a.m. to reset the email server, than to find out at 7 a.m. after 16 people have tried to contact me.”

Thus, we starting a plan to reimburse infrastructure IT staff up to £240 a year (£20 a month) for their own data phone charges. It’s a once a year thing, provided the receipts add up to £240 or more.

The plan is to help them afford the data charges, so they can be more in touch and respond sooner if there is a serious infrastructure issue on the weekend or evening. We already have Alertsite monitoring our core web servers and email, and we can up alerts for other servers as well.

As for VPN on iPhones– I don’t even want to discuss that yet… :)

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