Help Desk

Just a short note– we’ve pulled the trigger on some licenses for Web Help Desk  and we have it running on a Linux server right now. After a fair bit of testing, we’re planning to start using it in “stealth mode.” Basically, it will automatially pull all of our helpdesk emails and convert them to tickets for our support staff.

If that works, we might extend the same system to Maintenance and Media. If that works, we’ll start the auto-ping backs of emails for submitted tickets (with tracking numbers, log ins, updates, etc.). We will also turn on ping backs for when jobs are completed.

So far, so good. The software has a good rep from other schools.

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