We’re looking at new VOIP phone systems, and we’ve had presentations and quotes for Cisco, Mitel, Shoretel and Digium Switchvox so far. We need a system with around 215 handsets and 350 extensions, and our configuration needs are very simple.
The last time I bought a PBX, it took a solid week of computer-aided instruction in a corporate phone center to be trained how to add an extension, create a menu tree, and understand the 8 foot wide stack of documentation. Everything was done via the command line in the PBX’s proprietary operating system. It was very much a black box system.
This time around, it appears that most systems have evolved to have easy (or easier) to use web interfaces and less complicated setups. The system we’re looking most closely at is the Digium Switchvox system: http://www1.digium.com/
We’re interested because of its simplicity, redundancy, lower cost of ownership in terms of licenses (since it is based on the Asterisk open source phone platform), direct voicemail to email, support of soft phones like Bria (http://www.counterpath.com/
Digium is now offering handsets that were built to work with the system, and we’re seeing these for the first today. We also have the opportunity to talk with the founder of company today at a trade show this afternoon.
So, has anyone deployed one of these systems lately? Feedback? Success or regrets?